Terms and Conditions

Original Artwork & Remarque Prints 

 

We endeavour to show a true representation of the product with photographs and a description of image size colour weight materials in our advertising promotions so that you can be confident and satisfied with your purchase. 

 

1. Payments Schedule: For original artwork or a remarque print bought in-person a non-refundable deposit of 50% is required to secure purchase of artwork the balance of payment is due within 14 days of deposit made and before the purchaser takes collection of the product. If the purchaser does not fulfil full payment within stated time then the 50% deposit and artwork will be retained by the artist. This is then free of any claims or interests of the purchaser and the purchaser will not owe additional fees to the Artist. 

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For artwork purchased not in-person then a 100% payment is required at time of sale and before shipment. 

 

2. Delivery: In the event that the purchaser cannot collect in person an artwork the purchaser agrees to arrange shipment (through the seller using a reputable postal company or through purchaser's own arrangements) and pay all necessary shipping expenses. The shipping expenses will include: cost of packing packaging and postage/delivery handler with insurance coverage provided with a shipping/tracking number. The purchaser is responsible for giving correct and sufficient details for shipping fulfilment and is liable for re-shipment costs. Shipping outside of the UK may incur additional costs such as import and custom taxes etc which the purchaser is liable for.

 

When the purchaser makes their own arrangements of delivery they are responsible for packaging care and security in transit and insurance coverage.

 

3. Copyright: The Artist retains the copyright to all artworks created by the Artist and purchased by the purchaser including all reproduction rights and the right to claim statutory copyright. No product may be reproduced or altered without the written consent of the Artist. 

 

4. Right of Refusal: In the event that the purchaser does not wish to continue with the purchase of the original product (before taking possession and before shipping) this must be made within 14 days of deposit or full payment made (whichever is first) right of refusal does not apply to commissioned work. The Artist will retain the refused artwork and a non-refundable deposit of 50% along with delivery/postage charges etc. expenses incurred by the Artist and the return of the original artwork in original condition and secure packaging. This is then free of any claims or interests of the purchaser and the purchaser will not owe additional fees to the Artist. 

 

5. Returns & Refunds: You must contact us by email within 14 days of delivery date with written details and photographic evidence as set out below to request a return and refund then wait for approval before returning any product.

 

In the event that the product is damaged by the shipping company then a refund and damages would be sought from the shipping company’s insurance. Photographic evidence and written statement is required of damage to packaging before opening and damage to product once opened this is required from the purchaser and shipping contractor upon delivery by the seller along with compliance to the terms and conditions of refunds of the shipping company’s insurance policy.

 

In returning the product it must be in suitable packaging to secure the product from damage during shipment and to the shipping company’s requirements then photographs taken and sent to the seller of the package before shipping. When the product has been received by the seller in a fit and resellable state with the above evidence (written and photographic) then once an assessment and decision has been made about the product and an approved refund granted then a refund will be given within 14 days of that written decision. In all instances the purchaser must cover the cost to return the product which includes: postage fees insurance cover and postage tracking then provide proof of these in order to receive a refund. 

 

No right of refusal return or refunds given by the seller for the following reasons:

• Commissioned Artwork (bespoke artwork created for purchaser by the artist).

• Colours do not match exactly online image to product we endeavour to show a true representation of the product with description of size weight materials and image. Due to the customer viewing the product on different digital devices there may be a colour difference to the actual product you receive.

• The artwork does not look the same in the purchaser’s setting as originally displayed for sale online or exhibited due to the change of the size and lighting of the purchaser's display setting or other factors as colours and perspectives could differ and change the product’s perceived overall appearance. We endeavour to show a true representation of the product in different settings in our advertising promotions.

• The purchaser provided insufficient or incorrect shipping address and will be liable for additional re-shipping costs.

• Products that have been unsealed and returned in an unsellable condition.

• Damage due to the shipping company.

 

Return and refunds accepted for the following reasons:

• As per below photographic proof of the product purchased as per above is required before return & refund approved by the seller.

• The product was found to be damaged upon delivery due to shipping refund sought from shipping company insurance by the purchaser. 

• The product received does not match the purchase order.

• The product received does not match the reasonable image description and materials as advertised.

 

6. Installation and Consultation: In the instance where the purchaser is located local to the artist the size and price of the artwork is sufficient to consider bringing the piece to the place of the purchaser's intended display setting this could be done for a fee to cover transportation insurance and including a consultation with the artist.

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Contact:

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melanietpettersenartist@gmail.com

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